Common medical alert systems, also known as personal emergency response systems (PERS), are usually worn or carried by the user. There is a button on the device that can be pushed to signal for help. The signal is transmitted to a console connected to a phone which will contact an emergency response center or people such as family or neighbors.
Medical alert services and equipment are used by many people to give them peace of mind in case someone who is elderly or ill needs emergency care and is unable to reach a phone. These are also known as personal emergency response systems (PERS). Choosing the right service and equipment for your needs and budget is important, and an important consideration is the contractual obligation involved. This varies by service provider. Many consumers complain about deceptive sales practices and have unwittingly signing up for long-term contracts that they later regret. Key considerations when choosing a medical alert system Monitoring Services Equipment-only providers Read more
Because Phillips Lifeline is sold through health care providers, the contract will be with the provider, not Phillips. This sample contract with Methodist Hospital of Omaha, Nebraska is from February 2007. We found the contract easy to read (note the normal-sized type), and nothing in it was unusual or unreasonable. Some of the key points: the contract can be terminated at any time the monthly price may be increased after 60 days' notice the equipment is rented, and there could be a hefty charge if it is not returned Read more
This sample Life Alert contract is from August 2008. It contains several unusual and surprising provisions: 36-month contract terminating the contract after 36 months requires 6 months written notice the contract is also terminated on death, and can be terminated if the user provides proof from an "accredited heath or social service organization" that they have relocated to a skilled nursing facility or are receiving "24-hour in home professional care." the contract advises on the reverse side that the customer will not be able to use the telephone line once the system is activated, and will be responsible for any costs incurred to install a separate line. Read more