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LifeStation Medical Alert Review

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Last Updated January 6, 2012
LifeStation Medical Alert Watch

LifeStation also provides 24-hour monitoring for elderly or disabled persons. The customer wears an alert button around their neck, on their belt, or on their wrist. The button is wirelessly connected to a phone line. When the button is pressed, a monitoring device calls to a 24-hour service center, where someone ca confirm the emergency and contacts the appropriate family members, neighbors or emergency responders.

Pros

  • LifeStation's monthly fee is significantly less expensive than Philips Lifeline. Unlike how Philips Lifeline is generallly sold, LifeStation is sold directly to the public, eliminating the "middle man."
  • There is no up-front "installation" or "activation" fee
  • Pendant battery lasts 4 years, according to the company
  • LifeStation has been in the medical alert business for 30 years
  • In our experience, LifeStation's customer service was very responsive and helpful. There was no sales pressure applied.
  • 30-day return policy

Cons

  • LifeStation offers fewer equipment options compared to Philips Lifeline
  • The alert button devices are a quite dowdy. They look inexpensive.
  • The device must be installed by the customer
  • Not available in Canada

Medical Alert Reviews 

Visit LifeStation Web site

 

Comments (7)add comment
Cesar: ...
The Lifestation representative stated that there was no activation fee and the average call response time was 20-30 seconds. Response center employees receive 6 weeks of training prior to handling calls and subsequent training and monitoring. Call centers do not have any foreign language capabilities, only English.
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October 29, 2009
Votes: +5
Nancy Baker: ... http://LifeStation
I ordered LifeStation Emergency Response System after being told by their customer service representative that I did not need a landline phone, as long as I had internet service. It arrived today and after following their directions word for word it failed to work. I received different directions each time I called customer service until the fifth call when I was told it will NOT work without a landline phone. I wouldn't trust this company if my life depended on it - - and it does.
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January 15, 2011
Votes: -2
Helen: ...
I am just writing to say that Lifestation is a great company and I couldnt be more pleased. Im actually a resident of Toronto Canada and I recieve excellent service even though thank God I didnt need to press the button.
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January 20, 2011
Votes: +3
MABarthley: ...
I was completely satisfied with LifeStation services after only one call for medical emergency. Yesterday I tested my alert button to find it was not working. Purchased the system last of August 2009. Very important that consumers test their equipment monthly! When I pushed the emergency button on the main unit, LifeStation answered. They HAD RECEIVED my test call inspite of the fact my wrist alarm had not worked. The medical team had been alerted. I called a number printed on top of the main unit to cancel the ambulance. This is lengthy but I consider it critical information for any prospective consumer.
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January 25, 2012
Votes: +3
Laura Purcell: ...
If one does not have a land phone, is it possible to use the LifeStation setup at all?
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August 20, 2012
Votes: +1
AndiR: ...
Bay Alarm Medical is unwilling to bend on any of their policies regardless of the circumstances. And to top it off they were quite unfriendly. I would HIGHLY recommend you purchase a different system.
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March 28, 2013
Votes: +0
WTF?: ...
How the h-ll did this system receive top rating? The reviews say it has problems. Is the rating list upside down?
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June 18, 2013
Votes: +0

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