Our rating:
2-star

Lifelink Medical Alert System
LifeLink is marketed by Matrix Interactive LLC. It is a device that the customer installs in the home that can receive signals from an alert button worn on a pendant by the customer. Unlike a monitoring service, however, emergency calls are placed by the device to a sequence of phone numbers programmed by the customer until someone answers.

Pros

  • No monthly fee
  • Available in both the U.S. and Canada
  • 30-day return policy
  • One-year warranty

Cons

  • The device must be installed by the customer
  • Only one choice of alert button: a pendant
  • False alarms (unwarranted calls to 911) could be a problem since the device launches calls automatically, without a monitoring service representative first assessing the situation
  • Limited range (see comparison chart)
  • Battery life may be short (company recommends replacing every 6 months!)
  • 10% restocking fee if returned

Visit Lifelink Web site

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