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Lifeline with AutoAlert Review

User Rating: / 16
Last Updated January 31, 2012
Philips Lifeline's AutoAlert Fall Detection pendant


Philips Lifeline has been in the medical alert industry for over 35 years, has served over 6 million subscribers with its standard push-button pendant and service, and has been recommended by over 65,000 healthcare professionals. Their Lifeline with AutoAlert product is a pendant-style help button that automatically places a call if it detects a fall and you're unable to push your button (you can still summon help by pressing the button at any time).

There is a helpful video on the company's website that demonstrates how the system works. It describes how the system constantly monitors the person's movements and activities to establish normal behavior and then registers changes in height and orientation to a horizontal position. After the sensors detect a fall, it allows the person 30 seconds to recover and if they do not get up it will automatically access help.

Lifeline's 24/7 Response Center is company-owned and supported with a back-up Call Center. It's staffed with trained Personal Response Associates. The equipment is self-checking which means it notifies the response center in case of a power failure or low battery. The system is available nationwide.

Philips claims to have a 95% fall detection accuracy rate.

There is no special equipment to buy and no long-term contract to sign. Better Business Bureau Accredited.

Fall Detection Reviews 

Comments (4)add comment
Mary Faloona: ...
Was a great help. Was good to read that Phillips Lifeline doesn't make you buy special equipment. I was wondering if the Auto Alert button is considered "special equipment"?why do these bigger companies, such as Philips Lifeline Alert,who I contacted online, charge less than Palos Community Hospital Lifeline ($7.00 less) for their monthly rate and also say they waive installation fees and have no registration fees. I hope there isn't hidden fees. Also is it probably best to have the company install the console unit-right? It's not just a matter of "plugging in"-right?

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July 27, 2013
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JoeB: ...
Actually, Mary, it is as simple as plugging in the unit. You then do a test call and make sure it all works okay. This is the same for any company, not just Philips.

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September 05, 2013
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Mary Mersereau-Kempf: ...
Again, out of date information - last updated Jan. 31, 2012. RatingLab has misrepresented the service being offered.

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March 06, 2014
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LoisB: ...
Who is responsible for disconnecting my 92 year old mother's telephone and life alert? When I called telephone company to repair the phone line, instead of getting the phone repaired you get a telemarketer from India trying to sell you a battery unit. This is a dangerous and stupid method to make a sale. You should never shut off the telephone in order to make a sale on a battery unit. It is not humane.

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May 14, 2014
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