Maryland’s Attorney General is going after a seller of medical alerts for allegedly billing seniors for alert monitoring but not responding to emergency signals. Medical Alert Buyers Alliance sold seniors one-year service plans to connect them with a monitoring center if they had an emergency. “Consumers rely on emergency alert providers for help when they need it most, said Attorney General Gansler. “Taking advantage of vulnerable Marylanders who depend on their medical alert devices is an appalling act that could lead to serious injury or even death and it must not be tolerated.”
Medical Alert Buyers Alliance has allegedly left over a thousand customers without monitoring after taking their money due to going deeply into debt. It has been ordered to stop selling medical alert services unless it posts a $20,000 bond, and is required to return any payments received without customers’ authorization or for services not provided. A hearing in the matter is set for March 27th.
Editor’s note: Medical Alert Buyers Alliance is not associated with Philips (Koninklijke Philips Electronics N.V.) or its Philips Lifeline products, one of which is pictured above.